Alzheimer Scotland aims to provide high quality services and support for people with dementia and their carers at all times, but we know that sometimes we may get things wrong or there may be things we could do better.
We welcome feedback on all aspects of our work, particularly if something has gone wrong so we can fix it or make improvements. We will treat your complaint with confidentiality and will treat you fairly.
Our leaflet tells you how to complain if you feel:
- we have done something wrong;
- we didn’t do something that we should have done;
- we provided you, or someone you care for, with a poor quality
- we treated you, or someone you care for, unfairly, unethically
You can also download a copy of our detailed Complaints procedure (pdf) or get a copy from any of our services, our National Office, or the Dementia Helpline and we will send it automatically to anyone who makes a complaint.